AI in CX Summit
Reimagining CX & Contact Centres one agent at a time
An exclusive executive summit aboard a pillarless Clearview glass vessel on Sydney Harbour — bridging the gap between AI pilots and production-grade, secure agent workflows.
Transforming AI experimentation into scalable customer value
AI is transforming the business landscape at an unprecedented pace. Across every function, leaders are evaluating how AI can improve efficiency, streamline processes, empower employees, and deliver better outcomes. Customer experience is no exception. As customer expectations continue to evolve, organisations are increasingly exploring how AI can be leveraged to enhance service delivery and create more personalised, proactive customer experiences.
The AI in CX Summit brings together senior leaders from customer experience, customer service, contact centres, technology, digital, and transformation functions to discuss how AI is reshaping the customer journey. Attendees will gain practical insights into how organisations are preparing their workforce, building AI-ready operations, and putting AI-driven customer experience strategies into practice.
Join your peers aboard Sydney's iconic Glass Boat Cruises as we explore the opportunities, challenges, and lessons learned from implementing AI across customer-facing functions. From building high-performing teams and modernising customer operations to redesigning customer journeys and establishing trust in AI-driven interactions, this event will equip leaders with the strategies needed to navigate the next era of customer experience
Meet the CX leaders on board
Click a speaker to read their full profile and see where they're speaking.
Tina Morrell
Head of Customer Journeys Experience & Enablement
Westpac
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Arun Satyanaryana
Head of Strategic Programs (Transformation) - Customer Operations
TPG Telecom
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Daminda Kumara
Chief Information Security Officer
Commonwealth Superannuation Corporation
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Ramesh Raghavan
Chief Technology Officer
Calvary Healthcare
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Kanika Puri
Chief Operating Officer
Fast Cover Travel Insurance
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Laurence Fonsdituri
Head of Client Growth
NobleOak
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Donna Frith
Director, Corporate Affairs & Customer Experience
Busways
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Sarah Bankins
Associate Professor of Ethical AI and Work
Macquarie University
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Amanda Morkos
Head of Experience and Insights
Hireup
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Joel Brydon
Head of Digital Product
Australian Broadcasting Corporation
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Alicia George
ANZ Customer Care Manager
LifeHealthcare
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Kate Booth
Head of Learning and Development
MinterEllison
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Dr Mike Banbrook
Chief Executive Officer
Convai
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Cheyne Mailhot
CX AI Value Strategist
Zoom
Read more →Our 2026 Summit Sponsors
Four conversations defining the year ahead
Preparing your organisation for an AI-powered future
Putting AI into practice across the customer journey
Building the foundations for sustainable AI success
Measuring impact and delivering business value with AI
Leading the AI Customer Revolution with Australia’s CX Elite
For your team, this streamlined format delivers an unparalleled return on investment. Designed to respect the demanding schedules of senior decision-makers, the summit brings together Australia’s top CX and AI leaders for one focused, high-impact session (11:30 AM–5:00 PM).
Your sponsorship delivers direct, undivided access to the complete delegation at once. Throughout the afternoon, you will present your technology, demonstrate your platforms, and lead interactive discussions with key enterprise buyers. By securing a sponsorship aboard this luxury vessel, you gain 5.5 hours of captive, uninterruptible access to Australia's leading CX decision-makers in an intimate environment purpose-built for high-trust engagement.
Past Event Series Attendee Organisations Include…
- Commonwealth Bank (CBA)
- Telstra
- NAB
- Westpac
- Insurance Australia Group (IAG)
- Woolworths Group
- Coles Group
- Optus
- Qantas
- Australia Post
- Origin Energy
- EnergyAustralia
- Medibank
- Bupa Australia
- Macquarie Group
- BHP
- Rio Tinto
- Wesfarmers
- Suncorp
- Australian Taxation Office
- Bank of New Zealand
- TSB Bank
- AA Insurance
- Tower Insurance
- Chubb Insurance
- Fidelity Life Assurance
- Fisher Funds Management
- Kiwibank
- Rothbury Insurance Brokers
- AIA
- Australian Government Dept. of Health
- Department of the Premier and Cabinet
- Department of Internal Affairs
- Ministry of Business Innovation and Employment
- New Zealand Police
- Kainga Ora
- National Disability Insurance Agency
- Australian Capital Territory Government
- Access Canberra
- Transport Accident Commission
- New Zealand Transport Agency
- South Australia Power Networks
- Yarra Valley Water
- Watercare Services
- Genesis Energy
- Unison Networks
- Coliban Water
- Melbourne Water
- And many more...
Sydney Harbour Cruise
Luxury Clearview Glass Boat
An exclusive, pillarless 360° glass vessel offering a unique "moving sanctuary" environment — free from the distractions of traditional hotel ballrooms.
