One Day · Two Rounds

Summit Agenda

The day splits into two identical, high-impact four-hour rounds aboard the Clearview vessel — morning (08:45–13:00) and afternoon (13:25–17:30) — protecting the schedule constraints of senior leaders.

8.15

admin

Registration for the Morning Sessions | Dockside

8.45

chair

Welcome to Country

8.55

chair

Chairperson's Opening Remarks to Steer us into the Sessions Ahead

9.05

keynote

9.25

sponsor

Boat departs

9.45

panel

10.15

break

Morning Tea | Refuel Before the Next Wave of Insights

10.45

session

11.05

sponsor

Reserved for the Gold Sponsor

11.25

panel

11.55

roundtable

12.25

chair

Chairperson's Closing Remarks for the Morning Sessions

12.30

break

Networking Drinks and Canapés

Boat docks

1.00

admin

Summit Agenda

Registration for the Morning Sessions | Dockside

Welcome to Country

Chairperson's Opening Remarks to Steer us into the Sessions Ahead

Opening Keynote: Entering the Next Era of AI-Powered Customer Experience

Platinum Sponsor Keynote: Chasing the 80% Automation Myth: How to Deliver Real AI ROI Today

Panel: Building High-Performing Teams in an AI-Powered CX Environment | Equipping Employees for Smooth Sailing Through AI Transformation

Morning Tea | Refuel Before the Next Wave of Insights

Case Study: Building a Modern Contact Centre from the Ground Up | Building Foundations Before AI | LifeHealthcare

Reserved for the Gold Sponsor

Panel: Putting AI-Driven CX into Practice | Designing Customer Journeys, Processes, and Experiences

Roundtables

Chairperson's Closing Remarks for the Morning Sessions

Networking Drinks and Canapés

Delegates from the Morning Session Depart